Privacy Policy

HCI Global Logistics ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have any questions about this policy, please contact us at enquiry@hcigloballogistics.com.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out the contact / enquiry form on our website
• Send us an email or call us directly
• Request a logistics quote or service

The personal information we collect may include:

• Name
• Email address
• Mobile / phone number
• Message or enquiry details

We also automatically collect non-personal data through cookies and Google Analytics, including browser type, device type, pages visited, and approximate geographic location.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide logistics quotes
• Communicate with you about our services
• Improve our website and user experience
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Session cookies — Required for security features (CSRF protection). These expire when you close your browser.
• Analytics cookies (Google Analytics 4) — Only activated with your consent. These help us understand how visitors use our site.

You can control cookie preferences using the banner shown on your first visit, or by clearing your browser cookies at any time.

4. Google Analytics

With your consent, we use Google Analytics 4 to collect anonymised data about website traffic and usage. This data is processed by Google LLC, which may transfer data outside India. For details, see Google's Privacy Policy.

5. Data Retention

We retain personal data submitted through our contact form only as long as necessary to respond to and fulfil your enquiry, typically no longer than 12 months. Email correspondence may be retained for up to 3 years for business purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• HTTPS encryption on all website traffic
• CSRF token protection on all forms
• Rate limiting to prevent spam and abuse
• Restricted access to SMTP credentials

7. Your Rights

Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for analytics cookies at any time

To exercise any of these rights, please email us at enquiry@hcigloballogistics.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Effective Date" at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: enquiry@hcigloballogistics.com
• Phone: +91 75066 35112
• Address: 407, Sterling Chembur, Poona Street, Dana Bunder, Masjid Bunder (E), Mumbai – 400009